Privacy Policy

1. Introduction

Welcome to Red Oak Exteriors! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you interact with us through our website, services, SMS messaging, email communications, and in-person interactions.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, Phone Number, Email Address, Mailing Address
• Project & Home Details: Property Address, Project Photos, Roof/Siding/Window Information
• Payment Information: Billing Details, Invoices, Quotes
• Communication Preferences: Opt-in/Opt-out choices for SMS, Email, and Calls
• Technical Data: IP Address, Cookies, Website Usage Data

3. How We Use Your Information

We use your information to:

• Provide Services: Scheduling, project updates, and service appointments
• Marketing & Promotions: Special offers, discounts, and promotions (only with consent)
• Customer Support: Responding to inquiries, providing quotes, and sending service reminders
• Improve Our Services: Enhancing user experience, website functionality, and trend analysis
• Legal & Security Purposes: Fraud prevention, regulatory compliance, and data protection

4. Communication Consent & Opt-Out Options

4.1 Marketing vs. Project Updates

We distinguish between two types of communications:

• Marketing Communications: Promotional offers, discounts, seasonal reminders, and general company updates
• Service Communications: Appointment confirmations, project updates, invoices, and service-related information

4.2 How to Opt-Out of Communications

You can opt-out of marketing communications at any time by:

• SMS Messages: Reply "STOP" to any text message
• Email: Click the unsubscribe link at the bottom of any marketing email
• Phone Calls: Tell us during any call that you'd like to be removed from marketing calls
• Contact Us Directly: Email info@myredoak.com or call (719) 644-6960

Note: Opting out of marketing communications will not affect service-related messages necessary for your active projects or appointments.

5. Photo & Video Usage Consent

During our services, we may take photos or videos of your property and completed work. We use these materials for:

• Project documentation and records
• Marketing materials (website, social media, brochures)
• Training and quality assurance purposes

By using our services, you consent to this usage. If you prefer that we do not use photos of your property for marketing purposes, please inform us at info@myredoak.com.

6. Wi-Fi & Internet Access Policy

Some of our smart home installations and monitoring services may require access to your home Wi-Fi network. We maintain strict security protocols:

• Wi-Fi credentials are used only for installation purposes
• Information is encrypted and stored securely
• Access is limited to authorized technicians only
• Credentials are removed from our systems after project completion (unless ongoing monitoring is contracted)

If you prefer, we can work with you to create a guest network for our installations.

7. Data Security & Protection

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure storage systems with encryption
• Limited access to personal information (need-to-know basis)
• Regular security assessments and updates
• Employee training on data protection practices
• Secure disposal of information when no longer needed

8. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances:

• With service providers who assist in our operations (under confidentiality agreements)
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent

Any third parties we work with are required to protect your information and use it only for the specified purposes.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: